Newcastle City Centre
23 Nelson Street, Newcastle upon Tyne, NE1 5AN
Mon – Thu 9:00 am – 7:30 pm · Fri – Sat 9:00 am – 9:00 pm · Sun 11:00 am – 5:00 pm
View Newcastle Repair Guide →Areas We Cover
Same-day phone, tablet, laptop and games console repairs from our three stores in Newcastle, Sunderland & Heaton, not from nearby we also offer UK-wide repair services for our distant clients.
Find Your Nearest Store
Which Store Is Closest To You?
Enter your postcode and we’ll point you to your nearest JD Phones store.
Tip: your full postcode (e.g. NE1 5AN) gives a more accurate distance than just the area code.
Visit Us in Newcastle, Heaton & Sunderland
Walk in for a free diagnostic, or book ahead and we’ll have your device ready when you arrive.
Heaton
222 Chillingham Road, Newcastle upon Tyne, NE6 5LP
Mon – Sat 9:00 am – 8:00 pm · Sun 11:00 am – 4:00 pm
View Heaton Repair Guide →Sunderland
7 Union Street, Sunderland, SR1 3BT
Mon – Sat 9:00 am – 5:30 pm · Sun 11:00 am – 4:00 pm
View Sunderland Repair Guide →
Beyond Newcastle, Sunderland & Heaton?
UK-Wide Mail-In Repairs
Not near one of our stores? Send your phone, tablet or laptop to us by tracked, insured post and we’ll repair it and send it straight back.
Start a Mail-In Repair
01
Book Online
Tell us the issue and get a fixed quote before anything is sent.
02
Post It To Us
Pack your device and send it with tracked, insured delivery.
03
Repair & Return
We repair, test and courier it straight back to your door.
Our Locations
Choose a store to view on the map
Getting To Us
Easy To Reach, Easy To Park
All three stores are on well-connected high streets, with nearby public transport and pay & display parking close by.
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By Car
Pay & display parking within easy walking distance of every store.
Get driving directions → -
By Bus & Metro
Each location sits on a regular bus route, with Metro links nearby in Newcastle.
Get bus & Metro directions → -
Need Directions?
Call us and we’ll talk you through the quickest way in.